Erik Ellison has been solving technology problems professionally since 1998, starting on the phones at Dell before earning a promotion to Tier 2 support and moving on to quality assurance work at Microsoft. That foundation shaped something most IT professionals never develop early enough: the ability to communicate clearly about technical problems with people who have more important things to worry about.

After Microsoft, Erik spent years at Unisys managing infrastructure before a long tenure at Apple supporting enterprise and education clients. At Apple he learned to truly listen to what clients actually needed, not just the technical problem on the surface, and to make sure they left every interaction better off than when they arrived.

From there he moved into a consultancy role at Higher State Technology, where he learned to design complete technology environments for growing businesses, making sure they had everything they needed without spending a dollar more than necessary.

Erik founded GranIT Services to bring that depth of experience directly to small businesses in Round Rock and beyond. Clients work with a senior-level expert on every interaction, not a rotating help desk. That consistency is not a feature of the service. It is the point of it.